Shipping Policy

PLEASE ALLOW 24 HOURS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. ETERNART DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS SHIP FROM MUMBAI, INDIA.

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER FOR THE AMOUNT INITIALLY PAID. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT.

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY ETERNART AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

PRE-ORDER POLICY:

ITEMS THAT ARE MARKED AS PRE-ORDER ARE EXPECTED TO SHIP UPON ARRIVAL TO OUR FACILITY. ALL CUSTOMERS ARE CHARGED AT CHECKOUT FOR PRE-ORDER ITEMS TO THE PAYMENT METHOD PROVIDED. ONCE YOUR ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR MODIFY. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT OUR TEAM AT SUPPORT@ETERNART.IN

SHIPPING METHODS:

FOR ORDERS WITHIN INDIA, ETERNART OFFERS COMPLIMENTARY 3-5 DAY STANDARD SHIPPING

INTERNATIONAL SHIPPING:

ETERNART OFFERS WORLDWIDE SHIPPING. DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO SUPPORT@ETERNART.IN WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.

ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA SHIPROCKET. SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 24 HOUR ORDER PROCESSING WINDOW.

PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

CUSTOMER SERVICE HOURS:

MONDAY – SATURDAY | 11:30 AM – 7:00 PM IST | +91 809 787 9222

PLEASE NOTE THAT ETERNART OBSERVES THE FOLLOWING HOLIDAYS:

- DIWALI

- NEW YEAR’S DAY

- INDEPENDENCE DAY

- CHRISTMAS EVE

- CHRISTMAS

LOST PACKAGES:

PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, ETERNART IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.

IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT SUPPORT@ETERNART.IN

FINAL SALE ITEMS:

DURING ANY SALE/PROMOTION PERIOD, ALL SALES ARE FINAL. ETERNART RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE. NO ADJUSTMENTS WILL BE MADE FOR YOUR PURCHASES IF ETERNART LOWERS THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED.